Even more important: after delivery, our service and support efforts continue. Whether you have questions or difficulties about how to operate systems, maintain certain parts or in case you are looking for accessories; we are always happy to assist you.
On the Customer portal our customers have direct access to manuals and schematics. The FAQ’s are a valuable source to find, via keywords, answers on practical answers (how to, what if etc).
Through our service ticketing system adequate communication between Bliss and the customer is guaranteed with short response times, aiming to answer all questions as soon as possible.
The definition of warranty by Bliss, means warranty on parts and components during the first 24 months after delivery. As delivery is ex-works Netherlands, so is the service. However, we manage to solve almost all service issues with our customers at their home location or whilst travelling, by sending parts and components (transportation costs are for the customer) and clear instructions over the Customer Portal ticketing. Customers are welcome to return to us for service and check-ups in our workshop.